| Essential | Desireable | Unnecessary | ??* | |
|---|---|---|---|---|
| Chat | 31 (86%) | 3 (8%) | 2 (6%) | - |
| Push pages to Patron* | 22 (61%) | 12 (33%) | 3 (8%) | - |
| Collaborative browsing | 5 (14%) | 23 (64%) | 8 (22%) | - |
| Send files, images, slides | 9 (25%) | 12 (33%) | 13 (36%) | - |
| Generate automatic "stall" messages while patron is waiting | 15 (42%) | 14 (39%) | 6 (17%) | - |
| Create and store pre-formatted responses | 18 (50%) | 11 (31%) | 7 (19%) | - |
| Save transcript of the session and send copy to patron | 21 (58%) | 15 (42%) | 0 (0%) | - |
| Evaluation form for patron to complete* | 15 (42%) | 14 (39%) | 6 (17%) | - |
| Forward patron to local or subject specialists | 20 (56%) | 15 (42%) | 1 (3%) | - |
| Transfer/conference patron online to another librarian | 19 (53%) | 15 (42%) | 2 (6%) | - |
| Comprehensive reporting structure | 14 (39%) | 10 (28%) | 1 (3%) | 5 (14%) |
| No patron downloads required | 19 (53%) | 10 (28%) | 1 (3%) | 4 (11%) |
| Proxy compatible | 21 (58%) | 10 (28%) | 0 (0%) | 1 (3%) |
| Support multiple browsers for patrons | 27 (75%) | 7 (19%) | 0 (0%) | - |
| After hours, weekend and holiday service | 22 (61%) | 11 (31%) | 3 (8%) | - |
| Scheduling software | 2 (6%) | 18 (50%) | 10 (28%) | 3 (8%) |