Appendix B, Section 1: Librarian Survey Questionnaire
BOSTON LIBRARY CONSORTIUM ASK 24/7 REFERENCE PILOT PROGRAM
24/7 REFERENCE TASK FORCE, PART 3

EVALUATION

Please consider your experience thus far as a participant in the ASK 24/7 Pilot Program and answer the following questions.

  1. Please tell us whether you are satisfied with the ASK 24/7 service. Explain.

  2. Should the Task Force recommend to the BLC Board of Directors that the ASK 24/7 service be continued beyond the initial two year pilot program? Why or why not?

  3. Based on your experience with the service, please rate the following product features in terms of their usefulness:

- ESSENTIAL DESIRABLE UNNECESSARY
Chat - - -
Push pages to patron - - -
Collaborative browsing - - -
Send files, images, slides - - -
Generate automatic "stall" messages while patron is waiting - - -
Create and store pre-formatted responses - - -
Save transcript of the session and send copy to patron - - -
Evaluation form for patron to complete - - -
Forward patron to local or subject specialists - - -
Transfer/conference patron online to another librarian - - -
Comprehensive reporting structure - - -
No patron downloads required - - -
Proxy compatible - - -
Support multiple browsers for patrons - - -
After hours, weekend and holiday service - - -
Scheduling software - - -

The Boston Library Consortium 24/7 Reference Task Force appreciates your cooperation in helping us to evaluate the Pilot Program.