Charge

Delivery Assessment

Develop methodology to test the effectiveness of the BLC's delivery service at six and twelve months after service begins. Determine if the process of sending materials by UPS and returning by the cross state courier is successful. Analyze turn around time for sending and receipt of materials. Make recommendation about the future of delivery.

• Time period: January 2002-March 2002; April 2002-September 2002
   
  
• Report Dates: March 29, 2002, June 14, 2002
   
  
• Final Report: September 9, 2002