Staff Training and
Development Courses
Spring 2008
Writing
Customer Focused Email & Chat
Wednesday,
Mar. 19, 2008
Wellesley College
Length: 1 day
Trainer: Leslie O’Flahavan
In this course, you will learn how to write e-mail that
clearly answers customers questions. You will learn how to read between
the lines to identify and solve the customer's problem. This course will
teach you how to customize and integrate automated responses into your e-mails.
You will learn the importance of tone and how to personalize e-mail to
build customer loyalty.
Perfect for
Anyone who provides written customer or patron support.
Writing
for the Web
Thursday,
Mar. 20, 2008
Wellesley College
Length: 1 day
Trainer: Leslie O’Flahavan
In this class, you will learn proven principles of
Web writing to help visitors find information and navigate your site. You
will learn how to write specifically for online readers. In-class
exercises will help you practice your Web writing skills and personal
feedback from instructors will build confidence in your Web writing.
Metadata
Basics
Tuesday,
April 15, 2008
Length: 1 day
Northeastern
University
Trainer: Susan Leister
Metadata is a fundamental element of any digitization
project. Designed for non-catalogers and for catalogers who are new to
planning digital projects, this session focuses on using metadata to facilitate
both access to and preservation of digital resources. Topics include Dublin
Core metadata schema; the development of a preservation metadata model; and
using XML to store metadata. The course is customized to fit
participants' projects and interests.
Perfect For: For managerial/planning staff.
Transition
to Leadership
May 7-8, 2008
Length: 2 days
TBD Metro Boston Area
Trainer: Davita Crawford
Transition to Leadership is a tool that will increase the
likelihood of success for your new supervisors, team leaders, program managers,
and coordinators in their changing roles as new leaders. Based on
contemporary models of leadership and role transition, this course builds the knowledge
and skills proven to enable effectiveness in any leadership role, regardless of
job title.
Perfect for
Training coordinators, academic librarians, aspiring
leaders, new supervisors, program or project managers, or anyone who wants
to develop his/her capacity for effective leadership
Wikis
for Libraries
Thursday,
May 22, 2008
Length: 1/2 day
TBD Metro Boston Area
Trainer: Dan Reams
Wikis are defined as collaborative websites whose content
can be
edited by anyone who has access to it. Most famous of these is the
Wikipedia, which calls itself..Wikipedia, the free encyclopedia that
anyone can edit at http://en.wikipedia.org/wiki/Main_Page
This workshop will look at wikis from several perspectives--as
reference tools, with both strengths and weaknesses, and as
collaborative working tools used by libraries and other organizations in
internal operations.
We will look at prominent examples of wikis and best
practices in wiki
development and use. Should your library staff be using wikis for
answering reference questions...or anything else? The workshop will
attempt to answer that question. Even if your library may not need wikis, the
world at large is using wikis and librarians should understand why--and why
not-- these
tools should be used.
Workflow
Analysis for Technical Services Managers
Thursday,
May 29, 2008
Length: 1 day
TBD Metro Boston Area
Trainer: n/a
This new seminar will focus on the factors that drive your
workflow—whether they are your need for high quality bibliographic records,
implementation of labor efficiencies, requirement for a more rapid throughput
of new materials, building a greater reliance on machine interfaces, or the
value you want to derive from your local customizations. We will discuss
successful strategies to achieve your goals and a broad range of options that
have little to zero OCLC cost impact.
Perfect for
Managers, supervisors, original catalogers, and technical
staff in acquisitions or cataloging units, as well as leaders of joint
departments.
